Very occasionally, cashback can fail to track. In this case, even after waiting for 7 – 14 days, you won't see a record of your cashback earnings within your TopCashback account.
6 If your cashback hasn't tracked correctly, please don't give up. Give us all the details we need by submitting a missing cash back claim . We will then chase up the missing cashback for you on your behalf. (Please note, this can be a long process – but we will follow this up for you as best we can).