הם:
Upon checking the tracking says unable to deliver .This just means the Post Office attempted delivery and no one was home so they took it back to the post office. You will simply need to go and pick it up.
Thank you for contacting us.

אני:
Hello,
I didn’t got any memo that the post office have a package for me.
It means that it's not there.

הם:
This is a common scenario on us. Some of our customers also have a same query of you about the memo. But based on the tracking, I assure you that your package is in Post Office. Please go and pick it up. Packages on the Post office has a limited time for re stocking. If it lapsed, it will be returned to us.