Dear Ory,We always aim to provide the best possible experience when flying with easyJet, however from time to time situations arise which are out of our control. We are really sorry to inform you that your easyJet flight EJU2748 from Palma Mallorca to Malpensa (Term2) on 20-05-2020 at 12:45 has been cancelled, and would like to apologise for any inconvenience this will have caused you.
Currently our customer services team are busy dealing with a high volume of calls, so the easiest and quickest way to manage this is by going to manage bookings or visiting the app. Please read this email carefully – it contains vital information on the next steps to take.
What happens now?
Please see below the three options that are available to you:
Switch to any other easyJet flight at any other time without having to pay a change fee. Flights are currently available until May 2021 for our most popular routes including peak times. You can change onto any flight yourself via Manage Bookings.
Claim a voucher for the full value of your ticket. Valid for 12 months a voucher gives you the flexibility to book travel to anywhere when you're ready to fly. You can request the voucher via Manage Bookings.
You can request a refund by completing the form on our website which can be accessed via the Covid-19 Help Hub here. You have 12 months from the date of this email to request a refund. Please be advised that our Customer Service team are very busy at the moment, so this may take up to 28 days.
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