In order to resolve this issue and offer you the best solution please consider the following options:
1. Resend For Free
In this case we are happy to resend a new parcel to you free of charge with a tracking number.
Please confirm your address in the following format for this option:
Consignee Name:
Detailed Address:
City:
State (Province):
Postal Code:
Country:
Phone Number:

2. Product Refund To Wallet
We can refund you 12.99 USD to your Gearbest Wallet for use on your future orders.
In addition we will reward you with extra points that you can use as discount towards your next purchase. (1 point for every 1 USD refunded).

Refunds to your Wallet will take up to 24 hours after being processed.

3. Product Refund To Original Payment Account
We can refund you 12.99 USD to your original payment account.

For PayPal refunds, please allow up to 48 hours for the transaction to process and appear in your account.

Kindly let us know your decision at your earliest convenience.
We look forward to hearing from you soon.