We sincerely apologize for this issue. Kindly note Messenger is for Pre-sales issues only. To resolve this issue, our related after-sales colleague will contact you via ticket within 24 hours. By clicking " Customer service>>My tickets", you can review your after-sale tickets inside messenger directly. You will also receive an email notification once they reply you or please log into your account on the site and go to 'My Tickets' to check. Alternatively, you may view your tickets here: https://support.gearbest.com/ticket/ticket/ticket-list. You can continue your requests or questions in the ticket, and our dedicated after sales team will try their best to help you.
Thank you for your understanding.