We've learned that, due to a technical error, you were able to purchase a Cloud Drive Unlimited subscription that was part of a promotional offer only available to customers in the U.S.

If you had trouble accessing the subscription, it was because of this. Your subscription purchase was not eligible for completion, and has been canceled as a result. We're really sorry about this error, and any inconvenience caused.

To help make it up to you, we've added unlimited Cloud Drive storage to your account for one year at no cost to you. You can review your updated Cloud Drive details from Your Account--just open the "Your Account" menu from the Amazon website, and select "Your Cloud Drive."

Your Cloud Drive storage benefits will not renew automatically at the end of this free period, and you will not be charged. If you’d like to keep your storage going after this, you’ll have the option to purchase a new plan from the Amazon website.

We look forward to seeing you again soon.

Sincerely,