דוגמא למכתבי התירוצים ממנו:

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1)

Dear axel-dns,

Hi friend,

Thanks for your order.
My shipping company just informed us that this parcel was returned by Chinese customs,
because they found a unqualified parcel on the lot of the shipment,so they return all parcels in this lot.

So sorry for the customs problem, sometimes it happens,
Now here is my suggestions:
1. Let us resend the parcel to you again, it may take 40-45 working days delivery time.
2. If you don't want to wait, we also agree to offer full refund.

Which suggestion do you prefer please ?

Sincerely apologize for the customs problem,
Waiting for your advise by REPLY THIS EMAIL, we will offer best service for you.

Warm regards,
Abby

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2)

Hi friend,
Thanks for your message.
Sorry for our carrier's bad service,the shipment is out of our control, sometimes it might be delayed for a couple of days or lost during the shipment.
Due to the Iphone 6's listed,The customs supervise more seriously in security,Hope you will understand.
Hope you will understand.

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3)

Dear customer,
Thanks a lot for your message.
The peak season has comming.
Currently the post office is busy.
We did send out your parcel.
But the post office did not deal with it yet.
This is why there is no tracking information.
If you really do not need the cellphone, we can take the parcel back from the post office and offer you the refund now.
No need to open an case on Ebay.
So what is your opoinion?
Is it ok we refund you now?
Your early response is higly appreciated.
Have a nice day.
Best regards,
Tasha

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4)

Nice day.

I just checked from the post office that this parcel haven't be sent out in the

stock of post office.

Sorry for their bad service.
Now I have pushed them, they will send out soon tomorrow.

Normally it will take 15~45 days delivery time.Please wait for its arriving patiently.

Sorry again for the post office's delay sending.

Warm regards,

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יש אנשים שהזמינו מתאריך 21.10 והוא עדיין לא שלח להם!

לפי דעתי העקיצה של המוכר, זה שהוא מחכה שיעברו 45 יום מרגע המשלוח, כדי שהרוכש כבר לא יוכל לעשות שום דבר. ויהיו הרבה כאלה.