m sorry that you filed case against us.

I can understand your feelings, but since you opened case, that means you never believe in us.
I feel so sad, as ebay case will affect our store ratings badly.

In this case, if you still want us to resend this item to you again, we can resend this item to you,
but you should help us to close your Ebay case firstly. But if you don't want to close it, then we will
give you a full refund instead replacement then, what do you think ?

אבל הכי פשוט זה לפתוח שורת הזמנה חדשה,שלי זה קורה אני עושה את זה ואז אני יכול לסגור את הקייס בשקט כי במקרה הכי הכי גרוע אני יכול לפתוח שוב על החדש במידה ולא יגיע...

Thanks for the quick response.
I have a friend who also sell a lot on eBay, and i double checked that issue with him.
The case WOULD NOT effect on your selling rating if i will close the case saying that we resolved the problem, so you have nothing to worry about.
I only opened the case to make sure i will get what i paid for, as I've been fooled in the fast to many times.

When i'll get the product, i will leave a god rating to you and your store, so you have nothing to worry about.
If you feel that you can't supply the product to me, please refund my money and i will purchase somewhere else.

Thanks for the understanding, and sorry for any inconvenience that may occur.