התשובה:
Dear Vitaly,

Thank you for your email. My name is Kendra and I’ll be glad to assist you today! I understand that you would like to appeal our decision to restrict your account. I’ll be happy to explain the terms of your restriction more clearly for you!

I show that your account was reviewed as a part of a routine review of buying and selling activity, and when we completed this review we’d found that you had a pattern of opening cases for items not received when a delivery confirmation or signature confirmed receipt of the item, and that you had an unusually high rate of buyer protection cases being opened for items not received.

Because of this behavior we have restricted your account from buying for 14 days, starting on January 14th. You have also been removed from eBay Buyer Protection indefinitely—which means that you can no longer open cases with eBay Buyer Protection and in the future will need to work with your seller if you have issues with your transaction.

On January 28th you will automatically be unrestricted and able to buy and bid again. However, you will not be able to use eBay Buyer Protection again in the future.

This restriction is not appealable, unfortunately. In the future you will need to work problems with your items out with your seller.

I hope this information has been clear and helpful. Thank you for your understanding, and for being a part of the eBay community for the past two and a half years. Best wishes, and have a great day!

Regards,

Kendra W.