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If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center.

If you purchased the item on eBay, use the eBay Resolution Center.

If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute.

There are 2 kinds of disputes:

Item Not Received – You bought something but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.)
Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. (You might have to pay return shipping costs, but may be eligible for Return Shipping on US. Activate Return Shipping on US before filing your dispute to qualify for the benefit.)
Working with your seller is usually the fastest way to resolve an issue. You can easily work with them in your Resolution Center and most of them are willing to work with buyers to address whatever went wrong.

You have 180 days from the transaction date to open a dispute.

Here's how to open a dispute.