Hello, my name is ___ ___ and I live in ______ in Jerusalem, Israel.
I bought a new apartment due to warm recommendations and my own personal decision mainly,
and I decided to assemble Fishel Fikel's luxurious baking oven, Model BI-602MDE.
The oven was bought in an Electronics store called "Lior" in "Malcha" mall which is in Rehovot, on the 10/26/05.
When the oven was provided to me, I made sure that i'de buy a cleaning product called "SOL" on the day of the oven's installation.
Before using the baking oven, I looked through the instructions manual several times just so I would know how to operate the oven properly and not to damage it.
I must point out that there are some things that have to do with the oven cleaning that can be very aggrevating.
For example, stains that are left after baking turn into a darker color and are almost impossible to remove!
After that being said, I contact you because of a bigger problem that has to do with the oven, actually it's main problem.
There are holes that were made in the connection between the top door and the oven's edge, and the blue material that is around there starts to peel off whenever I try cleaning it.
I keep on picking more and more of that blue material with every cleaning I do.
I tried contacting several organisations in order to recieve help regarding the issue, but most of them arent willing to help or even listen.
At first I contacted the Product Provider in Israel, but he refused to listen & understand the problem.
On top of that, he refused to give me your address aswell, just so I wont be able to tell you about my problem with your baking oven.
After that I tried contacting the oven's insurance provider and they suggested that I paint the oven in a differenct color but I refused, because I knew it would not completely solve the problem.
It would only stall it and that it would come back after afew months or so.
Infact, the company doesn't even have the oven's color.
At the end of it all, I am very disappointed. both from my choice and the costumer service I have tried to recieve.
I assumed that if I bought such an high-end oven, such as the one I bought, no big problems should occure to me, especially not right after I bought it.
I am attatching a picture that will show the peeling of the material and a picture of the cleaning solution I was using.
I would like to thank you for your help,
Best regards,
____