My name is Mani. I've picked up your e-mail today and I'll do my very best to help you with your query.

I'm sorry for the delay in dispatching your order #205-1648588-4311517.

I can understand that you would like to know why your order has not been dispatched.

Please allow me to help you in this regard.

I've checked your order and have found that this item has been stuck in the dispatch process.

Please rest assured that there's no need to be concerned in this regard.

To ensure that your order is dispatched soon, I've personally contacted our Fulfilment team to dispatch your order as soon as possible.

I can confirm that your order has entered the dispatch process and will be dispatched shortly.

Once it’s been dispatched, we’ll send you an e-mail confirming the date, contents, and method of delivery.

If you haven’t received this confirmation e-mail within 48 hours, please let us know by replying to this e-mail and we’ll investigate further.

However, I’m confident your order will be delivered on or before 10 February 2017.

I hope you'll understand that we do our best to ensure that all of our customer orders leave our Fulfilment Centre as close as possible to the availability and delivery estimates that are listed on our website.

I sincerely hope that my efforts in addressing this issue have been satisfactory.

We look forward to seeing you again soon.​

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