äùéìåç äîåæì äéä áàîöòåú èéñåú ñãéøåú áéï àøä"á ìéùøàì ùôñ÷å áâìì ä÷åøåðä ìçìåèéï
éù òãééï èéñåú îèòï áòé÷ø ùì dhl åups ùòìåúï é÷øä åìëï îçéø äùéìåç äé÷ø

https://time.com/5836036/amazon-delivery-coronavirus/

áòáø áî÷øéí ùàîæåï ìà äöìéçå ìòîåã áæîï äùéìåç äàéèé äí ùéãøâå àú äùéìåç ìùéìåç îäéø ììà úåñôú úùìåí, àáì æä äéä äçøéâ, àðé ìà éåãò îä é÷øä äôòí, àí àîæåï éùìçå áùéìåç é÷ø àå éáèìå àú äîëéøä, àáì àí äí ëï éùìçå áùéìåç äé÷ø æå áäçìè âðéáä, éëåìéí ìäúôìöó òì æä ëîä ùøåöéí àáì ìðöì èòåú ëæå áéåãòéï æå âðéáä.

***òåáã âí áàôìé÷öéä ìðééã***.

éëåì ìäéåú ùàí àðé éáèì àú äñáåðéí æä éåøéã ìé àú òìåú äîùìåç ì9?

äëì áñãø...

àúä éëåì ìáèì îúé ùáà ìê

Following your kind e-mail, we are truly sorry for the inconvenience you've had.

Kindly note that we value our customer investment and trust, more than anything else, it is the foundation upon which Amazon.com was built.

For this reason I would like to inform you that I completely understand your concern, and I would like to ask you to let me please take care of this concern on your behalf.

Kindly note that we don't have any system issue here in Amazon, and I would like to inform you that we can not refund the shipping fees at all.

Please note that we didn't inform any of our customer to purchase and we will refund them with the shipping fees.

However, let me please clarify for you that currently the free shipping offer to Israel is not available due to most of the international orders has been stopped.

We would like to confirm to you that this issue is regarding all the international countries not for Israel only .

Let me apologize for any inconvenience caused, and I hope you can understand our limitations at this point and that we really want to help as much as we can.

I would like to inform you that due to the current events that the whole world is going through, the most of our items are currently unavailable with a free shipping with most sellers.

Please note that most of the flights all over the world have been currently paused and accordingly, the delivery companies may have a lot of difficulties in order to ship and deliver the items to your address.

Anyways, we assure you that we are doing our best here at Amazon to assist and support the free shipping to our dear customers.

We are working on getting back the free shipping to Israel, and we expect the free shipping will be returned as soon as possible.

Rest assured that at this moment we are working hard in order to reduce the shipping cost.

Please make sure that we will update you Dan, you and our dear customers regarding the free shipping when it will be available again.

Let me please thank you for your patient and understanding.

I hope that I have clarified this matter for you Dan.

With the senses of deep gratitude for your kind cooperation and appreciation, I take this opportunity to wish you a wonderful day!​​​​

Please stay safe!​​​

úîéã òåîãéí áäáèçåúéäí! ø÷ ìùîåø ùéçåú

This is Dia from Amazon.com, and it's really my pleasure to assist you today.

Following your kind e-mail, we are truly sorry for the inconvenience you've had.

Kindly note that we value our customer investment and trust, more than anything else, it is the foundation upon which Amazon.com was built.

For this reason I would like to inform you that I completely understand your concern, and I would like to ask you to let me please take care of this concern on your behalf.

Kindly note that we don't have any system issue here in Amazon, and I would like to inform you that we can not refund the shipping fees at all.

Please note that we didn't inform any of our customer to purchase and we will refund them with the shipping fees.

However, let me please clarify for you that currently the free shipping offer to Israel is not available due to most of the international orders has been stopped.

We would like to confirm to you that this issue is regarding all the international countries not for Israel only .

Let me apologize for any inconvenience caused, and I hope you can understand our limitations at this point and that we really want to help as much as we can.

I would like to inform you that due to the current events that the whole world is going through, the most of our items are currently unavailable with a free shipping with most sellers.

Please note that most of the flights all over the world have been currently paused and accordingly, the delivery companies may have a lot of difficulties in order to ship and deliver the items to your address.

Anyways, we assure you that we are doing our best here at Amazon to assist and support the free shipping to our dear customers.

We are working on getting back the free shipping to Israel, and we expect the free shipping will be returned as soon as possible.

Rest assured that at this moment we are working hard in order to reduce the shipping cost.

Please make sure that we will update you Dan, you and our dear customers regarding the free shipping when it will be available again.

Let me please thank you for your patient and understanding.

I hope that I have clarified this matter for you Dan.

With the senses of deep gratitude for your kind cooperation and appreciation, I take this opportunity to wish you a wonderful day!​​​​

Please stay safe!​​​

June 14, 2020 5:22:53 AM Sakina (CSA) : You can contact us once the items are delivered to you and we will issue the refund of shipping fees.

June 14, 2020 5:23:07 AM Sakina (CSA) : You can refer to today's chat for the refund.

June 14, 2020 5:23:27 AM Dotan Simha : Got it, thank you. How can I get a copy of this chat for future use?

June 14, 2020 5:24:25 AM Sakina (CSA) : I will email you shortly.

ùàø äùéçä ìà äéä îòðééï áàîú, ñä"ë àîøúé ìäí ùìà äééúä ìé àåôöéä ìáçåø ãøê îùìåç àçøú, åùàðé îòåðééï áîåöøéí åàéï ìé áòéä ìùìí òì äîùìåç, àáì àðé çåùá ùäîçéø ùì äîùìåç âáåä îãé. äí äöéòå ôùåè ìäçæéø ìé àú äçì÷ äéçñé.